PROPERTY MANAGEMENT
Let's Extend Your Property Management Team
Back-office support that keeps your properties running smoothly
Resident and Tenant Support
Our dedicated teams in the Philippines work as an extension of your office, providing professional, courteous support to residents and tenants across every channel. We handle:
Inbound calls, emails, chat, and portal messages from residents and applicants
After-hours and weekend coverage so no request goes unanswered
Rent and balance inquiries, payment plan questions, and portal support
Move-in and move-out coordination, including welcome communications and checklists
Resident notices and announcements for renewals, inspections, and community updates
Leasing and Application Support
Every day a unit sits empty costs you money. We support your leasing team from first inquiry to signed lease.
Lead response and inquiry management across listing sites, websites, and email
Showing scheduling and confirmations
Application processing, including screening coordination and document collection
Lease preparation and renewal processing in your property management software
Listing creation and updates across your marketing channels
Maintenance Coordination
Fast, organized maintenance is one of the biggest drivers of resident satisfaction. We manage the workflow so nothing falls through the cracks.
Work order intake, prioritization, and dispatch to in-house staff or vendors
Emergency request triage with clear escalation protocols
Vendor scheduling and status tracking
Resident updates from submission through completion
Preventive maintenance scheduling and unit turn coordination
Accounting and FInancial Operations
Our finance and accounting professionals keep your portfolio's financials clean, current, and ready for owners and auditors.
Rent posting, receivables tracking, and delinquency reporting
Accounts payable processing and vendor invoice management
Bank and trust account reconciliations
Security deposit accounting and move-out disposition statements
CAM reconciliations for commercial properties
Month-end close support and owner distributions
Owner and Portfolio Reporting
We prepare consistent, timely reports that keep owners and investors informed and confident in your management.
Monthly owner statements and financial packages
Occupancy, leasing, and delinquency reports
Budget versus actual variance reporting
Annual budget preparation support
1099 preparation and year-end reporting
Lease Administration and Vendor Management
Lease abstraction and critical date tracking for renewals, escalations, and options
Vendor onboarding, including insurance certificate and W-9 collection
Contract and compliance tracking for service agreements
Document management across your properties and systems
Security you can Trust
Arbcentrix is SOC 2 accredited. Your supporters' personal and payment information is protected by documented security controls, structured onboarding and offboarding procedures, and ongoing compliance oversight covering PCI DSS and data privacy standards.
Why Arbcentrix
Dedicated, not shared.
Your team works exclusively on your portfolio and learns your properties, policies, and systems.
Scale with your portfolio.
Add support as you acquire new properties without the cost and delay of local hiring.
Around-the-clock coverage.
Time zone advantages mean overnight work is done by the time your office opens.
Lower operating costs.
Reduce administrative overhead while improving response times and resident satisfaction.
