ORDER FULFILLMENT
Let's Extend Your Order Management Team
Orders processed accurately, shipped on time, every time
Arbcentrix manages the back-office operations that keep orders moving: order entry, provisioning support, inventory coordination, returns processing, and the customer communication that ties it all together.
Order Processing and Management
Our dedicated teams in the Philippines work as an extension of your operations staff, processing orders across every channel and keeping your systems accurate in real time. We handle:
Order entry and validation across e-commerce, B2B portals, EDI, email, and phone channels
Purchase order processing for distributors, dealers, and enterprise accounts
Order verification and exception management to catch pricing, SKU, and address errors before they ship
Credit checks, holds, and release workflows aligned with your approval rules
Order status tracking from submission through delivery
Wireless and Wireline Order Fulfillment and Activation Support
Wireless orders involve more than shipping a box. We support the full lifecycle of device and service orders so customers are up and running without delay.
Device and accessory order processing for retail, business, and enterprise customers
SIM and eSIM provisioning support and activation coordination
Number port-in and port-out processing with carrier coordination
Plan changes, upgrades, and add-on orders processed in your billing and OSS/BSS systems
Bulk and fleet orders for enterprise and government accounts, including device staging requirements
Device protection and insurance enrollments tied to each order
Production and Manufacturing Order Support
For manufacturers and production companies, order accuracy directly affects the shop floor. We keep orders, materials, and shipments aligned with your production plans.
Sales order entry and configuration for standard and made-to-order products
Bill of materials and part number verification before orders hit production
Production scheduling coordination between sales, planning, and operations teams
Supplier purchase order management and delivery follow-through
Shipping documentation, including packing lists, bills of lading, and commercial invoices
Inventory Coordination
We help you maintain accurate stock levels across warehouses, distribution centers, and retail locations so you can meet demand without overstocking.
Inventory tracking and cycle count reconciliation in your ERP or WMS
Serialized inventory management for devices, IMEIs, and high-value components
Low-stock alerts and replenishment coordination with suppliers and 3PL partners
Allocation management across channels, regions, and priority accounts
Aging and obsolescence reporting to reduce carrying costs
Returns, RMA's, and Reverse Logistics
Returns are part of the business. Our teams manage the entire process so customers stay satisfied and returned inventory gets back into circulation or properly dispositioned.
RMA creation, authorization, and tracking
Device trade-in and buyback processing
Warranty claims and replacement orders
Refund, credit, and exchange processing
Coordination with repair, refurbishment, and recycling partners
Security you can Trust
Arbcentrix is SOC 2 accredited. Your supporters' personal and payment information is protected by documented security controls, structured onboarding and offboarding procedures, and ongoing compliance oversight covering PCI DSS and data privacy standards.
Why Arbcentrix
Dedicated teams.
Your specialists work on your account and learn your products, systems, and processes.
Built for volume.
Scale up for device launches, holiday peaks, and production surges without adding headcount.
Accuracy you can measure.
Regular reporting on order cycle time, accuracy rates, and backlog so you always know where things stand.
Cost efficiency.
Reduce operating costs while improving turnaround times and service levels.
