Arbcentrix Corporation is backed by the latest technologies which are carefully monitored and selected for each and every client.

•  Located in Bonifacio Global City, Taguig, Metro Manila, Philippines
• Located in a fast-growing business district
• 24-7 operations
• Fluent English speakers and communicators

Technologies

• Fully integrated computer and telephony
• Flexible agent scripting
• Automatic call distribution
• Enhanced Interactive voice response support
• In-house IT professionals on call 24/7
• Database integration
• Predictive dialing
• Multiple simultaneous campaigns
• Call reports
• Call recording, monitoring coaching, mentoring
• Agent text messaging

Data Transfer

• Calls are recorded, batched, and processed
• Receive information by secure web site download, FTP, and email
  
  

Business Continuity
We are equipped to ensure continued operations in case of power interruptions, equipment failure, and natural disasters.

• Data backup process – All data will be backed up immediately with several storage devices.
•  Power blackout process – All pieces of critical electronic equipment have backup UPS, maintained for an up-time period of 5 minutes. The facility is connected to a shared redundant power grid with the high-rise building with a 2x 350 KVA backup generator.

Security

 The company implements measures to avoid security breaches for its facilities through:

• Data security network and IT infrastructure
• 24/7 security preventing physical premise breach